Videola

Terms of Service

Last updated: 28.07.2026

1. Who operates Videola

Videola.ai ("Videola", "we", "us" or "our") is operated by:

Legal name: Oleg Tatarciuc Business status: Self-employed professional / autónomo established in Spain NIF/NIE: Z1704146N Professional address: San Mames de Aras, Cantabria, Spain Email: support@videola.ai

These Terms of Service ("Terms") govern access to and use of the Videola website, application and related services, collectively the "Service".

By creating an account, clicking to accept these Terms or using the Service, you agree to be bound by them.

If you use the Service on behalf of a company, organisation or other legal entity, you confirm that you have authority to accept these Terms on its behalf.

If you do not agree to these Terms, you must not use the Service.

2. Related notices and policies

These Terms should be read together with:

Our Privacy Policy explains how we process personal data, including our use of cookies and similar technologies. It is provided to meet our data-protection obligations and does not operate as a waiver or reduction of any rights available under applicable data-protection law.

3. Definitions

For these Terms:

  • Account means a registered Videola user account.
  • Business User means a person or organisation using the Service mainly for trade, business or professional purposes.
  • Consumer means a natural person using the Service mainly for purposes outside their trade, business or profession.
  • Credits means contractual usage units consumed when certain Videola features are used. Credits are not money, electronic money or a financial instrument.
  • Inputs means scripts, narration text, prompts, instructions, photographs, illustrations, logos, files and other material submitted to the Service.
  • Output means videos, images, audio, voiceovers, captions or other material generated or assembled through the Service.
  • Third-Party Materials means material, functionality or technology supplied by third parties, including AI models, synthetic voices, music, fonts, stock assets, templates and software components.

4. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to create or control an Account.

By creating an Account, you confirm that you meet these requirements.

We do not knowingly permit minors to create Accounts. A person under 18 must not use another person's Account or payment method to avoid this restriction.

You may not use the Service where applicable law prohibits you from receiving or using it.

5. What Videola does

Videola helps users create videos from narration scripts and other Inputs.

Depending on your selections, the Service may:

  • generate images from prompts;
  • automatically generate or select images based on the context of a script, including through "Beast Mode" or similar automated features;
  • process images uploaded by you;
  • create synthetic voice narration;
  • generate captions;
  • add AI-generated background music (from a Videola catalog) or music you upload, together with transitions and audiovisual effects;
  • resize or format content for different platforms;
  • combine these elements into an exported video.

Some features are provided using third-party artificial-intelligence, voice-generation, cloud-hosting or media-processing services.

AI-generated results are probabilistic. The same Input may generate different results, and similar or identical results may be generated for other users.

We do not guarantee that an Output will be:

  • unique;
  • factually accurate;
  • free from errors or unexpected elements;
  • suitable for a particular purpose;
  • eligible for copyright or other intellectual-property protection;
  • accepted, monetised or promoted by a third-party platform.

You must review every Output before publishing, distributing or relying on it.

6. Accounts and security

You must provide accurate account information and keep it reasonably current.

You are responsible for:

  • safeguarding your login credentials;
  • activity conducted through your Account;
  • maintaining appropriate control over devices connected to your Account;
  • notifying us promptly if you suspect unauthorised access.

You may not sell, rent, transfer or share your Account unless Videola expressly provides authorised team-account functionality.

We may require identity, payment or account verification where reasonably necessary to prevent fraud, abuse or unauthorised access.

7. Credits

7.1 Subscription credits

Subscription credits are included with an active subscription plan.

Unless a plan expressly states otherwise:

  • subscription credits are valid only during the applicable billing period;
  • unused subscription credits do not roll over;
  • when a subscription renews, the previous subscription-credit balance is replaced by the allowance for the new period;
  • subscription credits expire at the end of the paid billing period if the subscription is cancelled or otherwise ends.

7.2 Purchased credits

Purchased credits are acquired through a separate, one-time credit-pack purchase.

Purchased credits do not expire while your Account remains active and the Service continues to operate.

7.3 Order of consumption

When Credits are consumed, subscription credits are used first. Purchased credits are used only after available subscription credits have been exhausted.

This order preserves non-expiring purchased credits for as long as possible.

7.4 Credit rates

Different actions may consume different numbers of Credits. Applicable Credit rates will be displayed within the Service before or at the time a feature is used.

Credit rates may be changed prospectively for legitimate technical, economic or operational reasons. A change will not retroactively alter Credits already consumed.

Material changes affecting an active Consumer subscription will be handled in accordance with Section 20.

7.5 Failed generations

Credits may be charged when a generation request is accepted for processing.

Where a generation produces no usable result solely because of a verified Videola technical error, we will restore the affected Credits or provide an equivalent remedy.

A subjective preference regarding creative style, image selection, voice, pacing, wording or overall quality does not by itself constitute a technical failure.

7.6 Nature of Credits

Credits:

  • have no cash value;
  • cannot be exchanged for money;
  • cannot be transferred between Accounts;
  • cannot be resold or traded;
  • may be used only through the Service.

This does not limit refunds or remedies required under applicable law.

8. Prices, taxes and Creem

Prices, plan features, billing periods and Credit allowances are displayed on the Pricing page or during checkout.

Applicable VAT, GST, sales tax or similar indirect taxes may depend on your billing location. The complete amount payable, including applicable taxes, will be calculated and displayed at checkout before you place your order.

Purchases made through the Service are sold by Armitage Labs OÜ, trading as Creem (registered in Estonia, Telliskivi Street 57b/1, Tallinn 10412), which acts as the merchant of record and legal seller for the payment transaction.

Creem:

  • processes payments;
  • calculates, collects and remits applicable indirect taxes;
  • issues payment confirmations and invoices;
  • processes refunds and chargebacks.

Videola remains responsible for operating, supplying and supporting the Service.

Purchases are also governed by the Creem Buyer Terms presented at checkout. Where the Creem Buyer Terms conflict with these Terms regarding a payment transaction, the Creem Buyer Terms apply. These Terms otherwise govern access to and use of Videola.

Refund requests should initially be submitted to Videola. Approved refunds and refunds required by law are processed through Creem.

9. Subscriptions and automatic renewal

Subscription plans automatically renew at the end of each billing period until cancelled.

Before purchase, you will be informed of: the selected plan; the billing interval; the subscription price; applicable taxes or how they will be calculated; the Credit allowance; when subscription credits expire; the automatic-renewal arrangement; and how to cancel.

You may cancel a subscription through your Videola billing page or the available Creem customer portal.

Unless otherwise stated before cancellation, cancellation takes effect at the end of the current paid billing period. You will retain access to the subscription and its remaining subscription credits until that period ends.

Cancelling a subscription prevents future renewal. It does not delete your Account.

Prices may change prospectively. Where a price change affects an active subscription, reasonable advance notice will be provided. You may cancel before the new price takes effect.

If a renewal payment fails, subscription access may be restricted or suspended following any applicable payment-retry or grace period.

10. Consumer withdrawal rights and refunds

Nothing in these Terms limits mandatory consumer rights concerning withdrawal, conformity, repeat performance, price reduction, contract termination or refunds.

Consumers in the European Union or European Economic Area may normally have a 14-day statutory right to withdraw from certain distance contracts, subject to applicable exceptions.

Because Videola provides digital services and digital content immediately after purchase, checkout may ask you separately to:

  • expressly request that digital supply or performance begin during the statutory withdrawal period; and
  • acknowledge the legal consequences that immediate performance may have for your right of withdrawal.

A withdrawal right will be lost, reduced or affected only to the extent permitted by applicable law and only where the legally required consent, acknowledgment and confirmation have been obtained.

The treatment of an ongoing subscription may differ from the treatment of separately supplied digital content, personalised Output or one-time purchases.

Where a Consumer validly withdraws from an ongoing digital service after requesting immediate performance, the Consumer may be required to pay a proportionate amount for the Service already provided, where permitted by law.

Refunds are not normally provided solely because:

  • you changed your mind after a valid loss of the withdrawal right;
  • you did not use subscription credits before they expired;
  • you preferred a different creative result;
  • a third-party platform refused, restricted or demonetised an Output;
  • you failed to download an Output before an announced storage period expired.

This does not apply where the Service is defective, was not supplied, does not conform to the contract, or where a refund or other remedy is required by law.

To request withdrawal, a refund or another consumer remedy, contact support@videola.ai and provide the Account email and relevant transaction information.

A model withdrawal form is available at our withdrawal form.

11. Acceptable use

You must not use the Service to create, upload, generate, store or distribute material that:

  • is unlawful or promotes unlawful activity;
  • infringes copyright, trademarks, privacy, publicity, personality or other third-party rights;
  • uses a real person's image, likeness or voice without a lawful basis or required permission;
  • impersonates a person or organisation for fraud, harassment, manipulation or deception;
  • presents fabricated or manipulated content as an authentic recording of a real person, place or event in a deceptive manner;
  • contains child sexual-abuse material;
  • sexualises, exploits or endangers minors;
  • contains non-consensual intimate imagery;
  • is defamatory, threatening, harassing or unlawfully discriminatory;
  • promotes terrorism, violent extremism or serious violence;
  • facilitates fraud, scams, phishing, identity theft or deceptive commercial practices;
  • deliberately spreads materially false information in a manner likely to cause serious harm;
  • violates election, political-advertising or public-disclosure requirements;
  • contains malware or is intended to compromise systems or Accounts;
  • violates applicable sanctions or export-control laws.

You must not:

  • bypass safety systems, filters, rate limits or Credit controls;
  • attempt to gain unauthorised access to the Service;
  • probe the Service for vulnerabilities without authorisation;
  • reverse-engineer or extract protected source code, models, system instructions or datasets, except where applicable law expressly permits it;
  • scrape or overload the Service through unauthorised automation;
  • resell access to the Service without written authorisation;
  • falsely suggest that Videola endorses you or your Output;
  • use the Service in a way that causes Videola to violate restrictions imposed by an upstream provider.

We may block an Input, refuse a generation, remove stored material or investigate suspected violations where reasonably necessary to enforce these Terms, comply with law, protect another person or maintain the security of the Service.

12. Your Inputs

You retain any ownership rights you already hold in your Inputs.

You grant Videola and its processors a worldwide, non-exclusive and limited licence to host, reproduce, transmit, modify and process Inputs only as reasonably necessary to: operate the Service; generate and deliver requested Output; provide technical support; maintain security; prevent fraud or abuse; and comply with legal obligations.

Our handling of personal data contained in Inputs is described in the Privacy Policy.

You represent and warrant that:

  • you have the rights and permissions necessary to submit the Inputs;
  • the Inputs and their use through Videola do not infringe third-party rights;
  • you have obtained any permission legally required for identifiable people appearing in uploaded material;
  • you have permission to use any uploaded voice, photograph, logo, music or copyrighted work;
  • you will not submit confidential information that you are not authorised to disclose.

Where an Input depicts or identifies a minor, you confirm that you have lawful parental authority or all necessary permission to use that material.

13. Output and intellectual-property rights

Subject to valid payment and compliance with these Terms, and as between you and Videola, Videola assigns to you any transferable rights that Videola may have in Output generated specifically for you.

This assignment does not transfer ownership of:

  • Videola software, designs, workflows, templates, branding or technology;
  • third-party AI models;
  • synthetic voice models or a speaker's identity;
  • licensed music, fonts, stock assets or templates;
  • third-party trademarks, characters or other protected material;
  • material in your Inputs that belongs to another person.

Third-Party Materials may be licensed rather than sold or assigned. Unless otherwise stated, you may use those materials only as incorporated into the completed Output and may not extract, resell or redistribute them as standalone assets.

You may use Output commercially where: the selected plan permits commercial use; you hold the necessary rights in all Inputs; any applicable Third-Party Material restrictions are followed; and the intended use is lawful.

Videola does not guarantee that Output: qualifies for copyright protection; is unique or exclusive; is free from similarity to an existing work; is suitable for trademark registration; or will not trigger a third-party copyright or content-identification system.

You are responsible for reviewing Output and obtaining professional advice where its intended use creates significant intellectual-property, advertising, reputational or regulatory risk.

14. Videola intellectual property

Videola and its licensors retain all rights in the Service, including its software, interfaces, workflows, branding, documentation, templates and proprietary technology.

Except for the limited right to use the Service under these Terms, no Videola intellectual-property rights are transferred to you.

If you provide feedback, suggestions or ideas concerning the Service, you permit us to use that feedback without restriction or compensation. We will not publicly identify you as the source without permission.

15. AI transparency and C2PA Content Credentials

The Service uses artificial intelligence to generate or manipulate images, audio, captions, text and video.

Where Output contains AI-generated or AI-manipulated content, Videola embeds C2PA Content Credentials in supported exported files to provide machine-readable provenance information concerning the creation or modification of that Output.

C2PA information or other metadata may be removed or become inaccessible if an Output is: edited using another application; re-encoded or compressed; converted into another file format; uploaded to a third-party platform; or processed by a platform that does not preserve the relevant metadata.

You must not intentionally remove, alter or conceal Content Credentials or another legally required AI marker for the purpose of misleading another person.

C2PA Content Credentials do not replace any visible disclosure required by law or by a publishing platform.

When publishing Output, you are responsible for complying with: applicable AI-transparency laws; deepfake disclosure requirements; advertising and consumer-protection rules; election or political-content rules; and platform requirements concerning altered or synthetic media.

Where Output depicts or resembles an existing person, object, place, entity or event in a manner that may falsely appear authentic, you must clearly disclose its artificial or manipulated nature where required by law.

Videola may display reminders or guidance before export, but responsibility for the context in which Output is published or distributed remains with you.

16. Third-party services

Videola depends on third-party providers for functions including authentication, payments, hosting, AI generation, voice synthesis, storage and content delivery.

Providers may include Creem, Clerk, OpenAI, ElevenLabs and other providers identified in our Privacy Policy or sub-processor information.

Third-party providers may: experience outages; modify their services or terms; remove models or voices; change usage restrictions; or discontinue functionality.

Videola may replace or modify a third-party provider or feature for legal, security, technical, quality or commercial reasons.

Your direct use of a third-party website, publishing platform or customer portal is governed by that provider's terms.

Videola is not affiliated with or endorsed by YouTube, Google, TikTok, Meta or another publishing platform unless expressly stated.

17. Storage, downloads and deletion

Videola should not be treated as a permanent archival-storage service.

Projects and Output may remain available for the storage period described in your plan or for 30 days, whichever is longer.

You are responsible for downloading and securely storing any Output you wish to retain.

We may delete stored material: after the applicable retention period; following permanent Account deletion; following termination; or where reasonably required for security, legal or operational reasons.

Cancelling a subscription does not delete your Account or purchased credits.

Before permanently deleting an Account, the Service will display: the number of unused subscription credits; the number of unused purchased credits; a warning that Credits will no longer be accessible; a warning that projects and Output may be permanently deleted; and an opportunity to download available Output.

Where you voluntarily request permanent Account deletion after receiving this warning, remaining Credits will become unavailable and will not normally be refunded, except where required by law.

Certain billing, fraud-prevention and legal-compliance records may be retained after Account deletion where legally required.

Deletion from active systems may not immediately remove data from encrypted backups, which may remain until the applicable backup-retention period ends.

18. Suspension and termination

You may stop using the Service at any time.

We may restrict, suspend or terminate access where reasonably necessary because: you materially or repeatedly breach these Terms; your use is unlawful or creates a serious risk to another person; your Account is involved in fraud, payment abuse or unauthorised access; we are required to act by law, court order or an upstream provider; continued access creates a material security or operational risk; or payment remains overdue after applicable retry or grace periods.

Where reasonably possible, we will provide notice and an opportunity to correct or appeal the issue.

Immediate action may be taken in cases involving serious illegality, child-safety risk, fraud, security compromise or an urgent legal obligation.

Purchased credits will not be confiscated solely as a contractual penalty.

If we permanently terminate your Account for a reason unrelated to your breach, we will provide a reasonable opportunity to use remaining purchased credits or refund their unused value.

If we permanently terminate an Account for material breach, we will normally refund the value of unused purchased credits unless: the relevant purchase was fraudulent or unauthorised; the payment has been charged back or refunded; the Credits were obtained or used unlawfully; or retaining or offsetting the amount is permitted by law and is reasonably connected to losses caused by the breach.

Mandatory consumer rights always apply.

19. Discontinuation of the Service

We may discontinue all or a material part of the Service for valid legal, security, technical or commercial reasons.

Where reasonably possible, we will provide advance notice.

If the Service is permanently discontinued, users will receive: a reasonable opportunity to download available Output; a reasonable period in which to use purchased credits; or a refund for the unused value of purchased credits where a reasonable usage period cannot be provided.

Subscription credits do not have a separate refundable cash value, except where required by law.

20. Changes to the Service

We may modify the Service for valid reasons, including: improving functionality, performance or security; adapting to new technical environments; replacing or updating third-party providers; addressing abuse; complying with law or regulatory guidance; or responding to material operational or economic requirements.

Changes will not impose an additional charge during an already-paid billing period unless you expressly agree.

Where a change materially and negatively affects a Consumer's access to or use of an ongoing paid Service, we will provide reasonable advance notice on a durable medium where required by law. The notice will explain the nature of the change, when it will take effect, and any available right to cancel or terminate without additional charge.

Minor improvements, security updates and changes required to preserve legal or contractual conformity may be implemented without advance notice where permitted by law.

21. Availability and technical performance

We aim to maintain a reliable Service but do not guarantee uninterrupted availability.

The Service may be temporarily unavailable because of: maintenance; third-party provider outages; network failures; security incidents; unusually high demand; or events outside our reasonable control.

Unless a separate written service-level agreement applies, no specific uptime guarantee is provided.

Nothing in this section removes a Consumer's mandatory rights concerning the supply and conformity of digital content or digital services.

22. Consumer guarantees

Consumers benefit from all mandatory statutory rights applicable to digital content and digital services.

Where the Service does not conform to the contract, Consumers may be entitled to remedies such as bringing the Service into conformity, repeat performance, a proportionate price reduction, termination, a refund, or compensation where available under applicable law.

Nothing in these Terms excludes or restricts those mandatory rights.

23. Liability

23.1 Consumers

If you are a Consumer, we are responsible to you as required by applicable law.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limits mandatory consumer rights.

We are not responsible for losses that: were not reasonably foreseeable when the contract was entered into; result from your unlawful use or material breach of these Terms; result from your failure to review an Output before publishing it; arise from business activity where you contracted as a Consumer; or are caused solely by the independent action of a third-party publishing platform after valid delivery of the Output.

23.2 Business Users

If you are a Business User, to the fullest extent permitted by law: neither party will be liable for indirect, incidental, special, punitive or consequential loss; Videola will not be liable for lost profits, revenue, business opportunity, goodwill, anticipated savings or lost data; and Videola's total aggregate liability arising from the Service will not exceed the amount paid for the Service during the 12 months immediately preceding the event giving rise to the claim.

These limitations do not apply to fraud, wilful misconduct, death or personal injury caused by negligence, or liability that cannot legally be limited.

24. Business-user indemnification

This section applies only to Business Users.

A Business User will indemnify Videola against third-party claims, liabilities, damages and reasonable legal expenses arising from: Inputs submitted by that Business User; unlawful or unauthorised use of Output; a material breach of these Terms; infringement of intellectual-property, privacy, publicity or personality rights; or failure to obtain required permission for a person's image, likeness or voice.

This obligation does not apply to the extent a claim resulted from Videola's own breach, negligence or unlawful conduct.

Consumers are not subject to this contractual business indemnity.

25. Changes to these Terms

We may update these Terms for valid reasons, including changes in law, regulation, Service functionality, security requirements or our business structure.

Material changes affecting active users will be communicated reasonably in advance by email, in-app notice or another durable medium where required.

Changes apply prospectively from the stated effective date.

If a material change substantially affects your rights and you do not agree to it, you may cancel your subscription and stop using the Service before the change takes effect.

Urgent changes required by law or necessary to address a serious security or abuse risk may take effect sooner.

26. Governing law and disputes

These Terms are governed by the laws of Spain.

If you are a Consumer, this choice of law does not deprive you of mandatory protections available under the law of your habitual country of residence. Consumers may bring proceedings before any court available under applicable consumer-protection and jurisdiction rules.

If you are a Business User, the courts of Santander, Cantabria, Spain will have exclusive jurisdiction unless otherwise agreed in writing.

Before starting formal proceedings, you and Videola agree to make a reasonable effort to resolve the dispute by contacting support@videola.ai.

Consumers may obtain information about recognised alternative-dispute-resolution bodies through the European Commission's consumer-redress resources or through the competent consumer authority in their country. Videola does not undertake to participate in a particular voluntary alternative-dispute-resolution procedure unless expressly stated or legally required.

27. General provisions

If a provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply.

A failure to enforce a provision does not waive the right to enforce it later.

You may not assign or transfer your Account or rights under these Terms without our written permission.

We may transfer these Terms as part of a merger, reorganisation, sale of the business or transfer of the Service, provided that mandatory consumer rights are not reduced. Notice will be given where required by law.

Provisions concerning intellectual property, liability, disputes and obligations arising before termination will survive termination where necessary to give them effect.

28. Contact

Questions, complaints, copyright notices, withdrawal requests and legal communications may be sent to:

Oleg Tatarciuc
Self-employed professional / autónomo
NIF/NIE: Z1704146N
Professional address: San Mames de Aras, Cantabria, Spain
Email: support@videola.ai\